Shipping policy

Shipping Policy
Thank you for choosing to shop with us! We work with global fulfillment partners to bring you high-quality products at the best possible prices. Please read our shipping guidelines below to understand how your order is processed and delivered.
1. Processing Times
  • All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification with tracking details once your order has shipped.
  • Please note: Order processing is separate from shipping time. [1, 2]
2. Estimated Shipping Times
Because we ship directly from our international suppliers to keep prices low, shipping times vary depending on your location.
  • United States & Canada: 7 to 15 business days
Note: These are estimated delivery windows. Occasional customs delays, peak holiday seasons, or extreme weather conditions may extend these timelines. [1, 2, 3]
3. Tracking Your Order
  • Once your order leaves the warehouse, we will email you a tracking number and a link to track your package.
  • Tracking information can sometimes take 2 to 5 business days to update in the carrier's system after you receive the email. If your tracking link shows no information, please check back in a couple of days. [1]
4. Separate Shipments [1]
If you order multiple items, they may be sourced from different fulfillment centers. This means your items may arrive in separate packages and at slightly different times. Do not worry if one item arrives before the other; the rest of your order is on the way. [1, 2, 3]
5. Customs, Duties, and Taxes [1, 2]
  • [Ambiance] is not responsible for any customs and taxes applied to your order.
  • All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, VAT, etc.). [1]
6. Incorrect Shipping Addresses [1]
  • We are not responsible for packages that cannot be delivered due to an incorrect or incomplete shipping address provided during checkout.
  • Please review your shipping details carefully before placing your order. If you notice an error, email us at [ambianceshopp@gmail.com] within [2 or 12] hours of purchasing, and we will update it if the order has not yet been processed. [1]
7. Delayed or Missing Packages [1]
  • If your package hasn’t arrived within [45 or 60] days from your shipment date, please contact us immediately. We will open an investigation with the carrier and offer you a free replacement or a full refund. [1, 2]
  • We are not liable for packages that are marked as "Delivered" by the local postal carrier but are missing from your porch, mailbox, or property. [1]